Shipping policy

Stepify Shipping Policy

Shipping Policy

Welcome to Stepify. We are committed to providing a smooth, transparent, and reliable shopping experience for every customer. This Shipping Policy explains how we process, ship, deliver, and handle orders placed through our store. By placing an order with Stepify, you agree to the terms outlined below.

Our goal is to ensure that every customer receives their order safely, on time, and with complete confidence. Please read this policy carefully before placing your order.

Free Nationwide Delivery

At Stepify, we proudly offer 100% FREE shipping on all orders across Pakistan.

There are:

No shipping charges.
No hidden delivery fees.
No minimum order requirement.
No additional handling charges.

The price displayed on the product page is the final amount you pay (unless otherwise stated during promotions or special campaigns).

We believe shopping online should be simple, affordable, and transparent.

Order Processing

Once you place an order, our team begins preparing it as quickly as possible.

Order processing includes:

Order verification
Quality inspection
Secure packaging
Dispatch to our courier partner

Most orders are processed within 24 hours of confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

If there is any issue with your order, our customer support team will contact you before dispatch.

Delivery Time

We strive to deliver every order as quickly as possible.

Estimated delivery times are:

Major Cities: 2–4 business days
Small Cities & Towns: 3–6 business days
Remote Areas: 4–8 business days

Delivery times are estimates and may vary due to:

Weather conditions
Public holidays
Courier delays
Natural disasters
Unexpected logistical issues
High seasonal order volumes

While we always aim for timely delivery, Stepify cannot guarantee delivery on an exact date.

Delivery Coverage

We currently deliver throughout Pakistan.

Our courier partners cover:

Major cities
Small towns
Rural areas
Most remote locations

If your location is not serviceable, our support team will contact you to discuss available options.

Order Confirmation

After placing your order, you will receive confirmation of your purchase.

Our team may contact you to:

Verify your order
Confirm your delivery address
Confirm your phone number
Verify product details if needed

Orders that cannot be verified may be delayed or cancelled for security reasons.

Packaging

Every order is packed with great care.

Our packaging is designed to:

Protect your product during transit
Keep the product clean and secure
Reduce the risk of shipping damage

Before dispatch, every item goes through a quality inspection to ensure it meets our standards.

Open Parcel Before Payment

One of the unique benefits of shopping with Stepify is our Open Parcel Policy.

We allow customers to open and inspect the parcel before making payment, where this service is available through the courier partner.

You may:

Open the package.
Verify that you received the correct product.
Check the size, color, and quantity.
Ensure the item is free from visible damage.

Please note:

Product use or wearing before payment is not allowed.
Inspection should only be for verification purposes.
Availability of the Open Parcel service depends on the courier's coverage area and policies.

If the courier in your area does not support Open Parcel service, you may inspect the package immediately after receiving it and contact us if there is any issue.

Incorrect or Damaged Orders

If you receive:

The wrong product
A damaged item
An incomplete order
A manufacturing defect
Missing accessories (if applicable)

Please contact our customer support within 24 hours of delivery.

To help us resolve your issue quickly, please provide:

Your order number
Photos of the product
Photos of the package
A brief explanation of the issue

We will review your request and arrange an appropriate solution.

Delivery Attempts

Our courier partner may attempt delivery multiple times.

If delivery cannot be completed because:

The customer is unavailable
The phone number is unreachable
The delivery address is incorrect
The parcel is refused without reason

The order may be returned to Stepify.

Repeated refusal of confirmed orders may affect eligibility for future Cash on Delivery purchases.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please ensure:

Full name
Correct phone number
Complete address
City
Postal code (if applicable)

Stepify is not responsible for delays caused by incorrect or incomplete shipping information.

7-Day Return & Exchange Policy

Customer satisfaction is important to us.

We offer a 7-Day Return and Exchange Policy from the date your order is delivered.

You may request a return or exchange if:

The product is defective.
You received the wrong item.
The size does not fit.
The product has a manufacturing issue.
The item arrives damaged during shipping.

To qualify for a return or exchange, the product must:

Be returned within 7 days.
Be unused.
Be unworn.
Be in its original packaging.
Include all tags and accessories.
Be in resalable condition.

Products that show signs of use, washing, alteration, or damage caused by the customer may not qualify.

Exchange Process

If you wish to exchange your product:

Contact our customer support.
Provide your order number.
Explain the reason for exchange.
Share photos if requested.
Our team will review your request.
Once approved, exchange instructions will be provided.

Replacement products are dispatched after the returned item passes inspection.

Return Process

To request a return:

Contact Stepify within 7 days.
Share your order number.
Explain the reason.
Provide supporting photos if necessary.
Wait for approval from our support team.
Return the product according to the provided instructions.

Refunds, where applicable, are processed after inspection of the returned item.

Non-Returnable Items

The following items may not qualify for return or exchange:

Used products
Washed products
Damaged by customer misuse
Products without original packaging
Items missing tags or accessories
Products returned after the 7-day period

Stepify reserves the right to reject returns that do not meet these conditions.

Delayed Shipments

Occasionally, deliveries may be delayed due to circumstances beyond our control.

Possible reasons include:

Severe weather
Public holidays
Courier disruptions
Political events
Natural disasters
High order volume

We appreciate your patience and will keep you informed if significant delays occur.

Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support as soon as possible.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may request a return or exchange according to our 7-Day Return & Exchange Policy.

Customer Support

If you have any questions regarding shipping, delivery, returns, or exchanges, our customer support team is here to help.

Please include your order number whenever you contact us so we can assist you more efficiently.

Policy Updates

Stepify reserves the right to update or modify this Shipping Policy at any time without prior notice.

Any changes will be posted on this page and become effective immediately upon publication. We encourage customers to review this policy periodically to stay informed of any updates.

Thank You for Shopping with Stepify

Thank you for choosing Stepify. We appreciate your trust and are committed to providing high-quality products, free nationwide delivery, transparent service, convenient Open Parcel inspection (where available), and a hassle-free 7-day return and exchange experience.

Your satisfaction is our priority, and we look forward to serving you again.